Additional Resources
Administrator Information
Activating Your Online Subscription
To activate your online subscription, please click on "Sign In" in the upper right-hand corner of any of the pages on diabetesjournals.org, enter the e-mail address associated with your subscription(s) in the appropriate field, and then click on "Reset Password." You will then be prompted to follow the steps to set up your user ID and password and to sign up for e-Alerts. You can then use these same credentials to access the Institutional Administrator Dashboard.
Accessing Your Administrator Dashboard
To access the Institutional Administrator Dashboard, you will need the User ID and Password that you set up when activating your online access. Here you can do the following:
Access Usage Reports (COUNTER Reports): After logging in, reports are stored at the tabs, "COUNTER R5 Reports" and "Archive Reports".
Manage IP Addresses: You can manage IPs by clicking on the Access Options Tab. Scroll down to the bottom of the list of IPs and click the Download Current IP File link. Additions and deletions can be made to this list and re-uploaded, in bulk, on the same page where they were downloaded, using the "Upload Bulk IP File" link. The new list you uploaded will replace the list of IPs on the page. IPs can also be deleted and entered one at a time on the Manage Access Options page by clicking "edit" or the red "X" icon.
PSI IP Registry
Please note, ADA entitlements are integrated with PSI’s IP Registry. The IP Registry provides a central repository for librarians to update and manage their IPs for multiple publisher platforms. We encourage your account administrator to sign up for this service: https://theipregistry.org/.
Help with Access
If you have any login/access issues, please send an e-mail to Kristen Havens at [email protected].
For all other issues, please send an e-mail to [email protected].
Office hours are Monday through Friday, 9:00 AM to 5:30 PM U.S. Eastern time.
U.S. Toll-Free: 1-800-232-3472, select option 1
Outside the U.S.: 703-549-1500, ext. 2343