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Table 3 —

Results from patient satisfaction survey

Category/questionResponses
Baseline12 months
Knowledge and information   
 “In the past 3 months, how satisfied have you been with your knowledge of your diabetes?” 49.2 81.3 
 “How helpful is the information that you received from your health plan about taking care of your diabetes?” 82.4 96.9 
Program staff   
 “How satisfied are you with the way the staff in the diabetes program treated you?” 63.8 97.4 
 “How satisfied are you with the number of times that the diabetes program staff talked with you?” 51.3 96.9 
Program recommendation   
 “Overall, how satisfied are you with your health plan’s diabetes program?” 57.5 94.3 
 “How likely are you to recommend your health plan’s diabetes program to someone else who has your kind of diabetes?” 56.4 94.8 
Category/questionResponses
Baseline12 months
Knowledge and information   
 “In the past 3 months, how satisfied have you been with your knowledge of your diabetes?” 49.2 81.3 
 “How helpful is the information that you received from your health plan about taking care of your diabetes?” 82.4 96.9 
Program staff   
 “How satisfied are you with the way the staff in the diabetes program treated you?” 63.8 97.4 
 “How satisfied are you with the number of times that the diabetes program staff talked with you?” 51.3 96.9 
Program recommendation   
 “Overall, how satisfied are you with your health plan’s diabetes program?” 57.5 94.3 
 “How likely are you to recommend your health plan’s diabetes program to someone else who has your kind of diabetes?” 56.4 94.8 

Data are %. Responses column refers to the percentage of patients responding “very” and “slightly” satisfied, “helpful,” or “likely” to the questions on the survey.

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