Results from patient satisfaction survey
| Category/question . | Responses . | |
|---|---|---|
| Baseline . | 12 months . | |
| Knowledge and information | ||
| “In the past 3 months, how satisfied have you been with your knowledge of your diabetes?” | 49.2 | 81.3 |
| “How helpful is the information that you received from your health plan about taking care of your diabetes?” | 82.4 | 96.9 |
| Program staff | ||
| “How satisfied are you with the way the staff in the diabetes program treated you?” | 63.8 | 97.4 |
| “How satisfied are you with the number of times that the diabetes program staff talked with you?” | 51.3 | 96.9 |
| Program recommendation | ||
| “Overall, how satisfied are you with your health plan’s diabetes program?” | 57.5 | 94.3 |
| “How likely are you to recommend your health plan’s diabetes program to someone else who has your kind of diabetes?” | 56.4 | 94.8 |
| Category/question . | Responses . | |
|---|---|---|
| Baseline . | 12 months . | |
| Knowledge and information | ||
| “In the past 3 months, how satisfied have you been with your knowledge of your diabetes?” | 49.2 | 81.3 |
| “How helpful is the information that you received from your health plan about taking care of your diabetes?” | 82.4 | 96.9 |
| Program staff | ||
| “How satisfied are you with the way the staff in the diabetes program treated you?” | 63.8 | 97.4 |
| “How satisfied are you with the number of times that the diabetes program staff talked with you?” | 51.3 | 96.9 |
| Program recommendation | ||
| “Overall, how satisfied are you with your health plan’s diabetes program?” | 57.5 | 94.3 |
| “How likely are you to recommend your health plan’s diabetes program to someone else who has your kind of diabetes?” | 56.4 | 94.8 |
Data are %. Responses column refers to the percentage of patients responding “very” and “slightly” satisfied, “helpful,” or “likely” to the questions on the survey.